HR can rise to challenges of an aggressive society

first_img Previous Article Next Article HR can rise to challenges of an aggressive societyOn 15 Jun 2004 in Personnel Today Taking on the role of editor of Personnel Today has been very enjoyable. Ithas given me the luxury to think about the issues affecting HR professionals ina far more reflective way, which has determined the content of this issue. A major concern for me is that society is becoming more aggressive. Thisposes a number of problems for employers, especially those whose staff are inthe front line of customer service. I explore this in the feature ‘When isenough, enough?’, which looks at how organisations draw the line on aggressivecustomer behaviour, so that employees know when to say no in order to protectthemselves. Linked to this aggression are the increasingly adversarial systemsindividuals rely on for support. As is argued in the feature ‘Bully boytactics’, tribunals have drifted away from their original purpose of resolvingdisputes to become a forum for lawyers to flex their legal muscles. Added tothis is the growth in employment legislation, which relies on procedure andencourages the ‘have-a-go’ culture of the aggrieved, but somehow fails totackle real injustice. Exploring the issue of aggressive customers and the tribunal system, I havebeen struck by the reluctance of employers to be open about their experiences.Denying such aggression exists is not the way forward. As a practitioner, I know that increasingly prescriptive legislativepolicies, procedures and codes deliver checklist compliance but not fundamentalchanges in corporate behaviour. Some of the news stories this week underlinethis sharply. Bullying at work is a big issue, and I have no doubt that some of theaggression and abuse my front-line staff encounter, from a minority ofcustomers, is the same behaviour they exhibit at work, or they are meting outthe same treatment they experience at work. Abusive customers are someone’semployees. Leadership comes from the example set at the top. Wouldn’t it be great if,as strong, assertive and courageous HR professionals, we could campaign tobreak the vicious circle of society’s aggression and bad behaviour, allowingthe vast majority of great people to know that their company – from the verytop all the way through – will not tolerate the bully boy culture? By Beverley Shears, Guest Editor, HR Director,South West Trains Comments are closed. Related posts:No related photos.last_img read more

An appraisal of NCEP/NCAR reanalysis MSLP data viability for climate studies in the South Pacific

first_imgFifty years of monthly mean sea level pressure (MSLP) data from the NCEP/NCAR reanalysis (hereinafter NNR) are validated against station observations in the extratropical South Pacific and West Antarctica. The period for which the NNR may be considered reliable differs markedly between regions. It is only realistic from ∼1970 across West Antarctica. A lack of surface observations entering the model causes the NNR to be poorly constrained prior to the availability of GTS‐based data in 1967: the latter coincides with a significant improvement in the NNR MSLP across the eastern South Pacific. Substantial spurious negative trends occur within the NNR MSLP at high latitudes; although the decrease is greatest prior to the advent of satellite sounder data it continues into the 1990s south of 60°S. In addition, widely used tropical and extra‐tropical circulation indices are poorly represented in the NNR data prior to the 1960s.last_img read more

West Antarctic Ice Sheet collapse – the fall and riseof a paradigm

first_imgIt is now almost 30 years since John Mercer (1978) first presented the idea that climate change could eventually cause a rapid deglaciation, or “collapse”, of a large part of the West Antarctic ice sheet (WAIS), raising world sea levels by 5 metres and causing untold economic and social impacts. This idea, apparently simple and scientifically plausible, created a vision of the future, sufficiently alarming that it became a paradigm for a generation of researchers and provided an icon for the green movement. Through the 1990s, however, a lack of observational evidence for ongoing retreat in WAIS and improved understanding of the complex dynamics of ice streams meant that estimates of likelihood of collapse seemed to be diminishing. In the last few years, however, satellite studies over the apparently inaccessible Amundsen Sea sector of West Antarctica have shown clear evidence of ice sheet retreat showing all the features that might have been predicted for emergent collapse. These studies are re-invigorating the paradigm, albeit in a modified form, and debate about the future stability of WAIS. Since much of WAIS appears to be stable, it may, no longer be reasonable to suggest there is an imminent threat of a 5-m rise in sea level resulting from complete collapse of the West Antarctic ice sheet, but there is strong evidence that the Amundsen Sea embayment is changing rapidly. This area alone, contains the potential to raise sea level by around ~1.5 m, but more importantly it seems likely that it could, alter rapidly enough, to make a significant addition to the rate of sea-level rise over coming two centuries. Furthermore, a plausible connection between contemporary climate change and the fate of the ice sheet appears to be developing. The return of the paradigm presents a dilemma for policy-makers, and establishes a renewed set of priorities for the glaciological community. In particular, we must establish whether the hypothesized instability in WAIS is real, or simply an oversimplification resulting from inadequate understanding of the feedbacks that allow ice sheets to achieve equilibrium: and whether there is any likelihood that contemporary climate change could initiate collapse.last_img read more

Three Cooks store closed following fatal stabbing

first_imgA bakery retailer in south-east London has been closed temporarily after a fatal stabbing.Teenager Jimmy Mizen was killed in an unprovoked attack last Saturday (10 May) at the Three Cooks shop on Burnt Ash Hill in Lee.Mizen was stabbed with a shard of glass after he refused to take up the challenge of a fight from another youth.A spokesman for Solihull-based parent company Cooks the Bakery said the premises had been closed initially by police because it was a crime scene. The shop will be kept closed “until such a time as we feel it’s right to reopen” he added.Shop staff have been offered support and counselling. “They are being offered comfort, support and everything else that you would expect from a decent employer,” added the spokesman.As British Baker went to press, police had arrested a 19-year-old man in connection with the murder.last_img read more

Debra Messing and Brian F. O’Byrne Channel the Luck of the Irish as Outside Mullingar Starts Previews on Broadway

first_img Joining O’Byrne and Messing will be Peter Maloney as Tony and Tony nominee Dearbhla Molloy as Aoife. The creative team for Outside Mullingar includes scenic design by John Lee Beatty, costume design by Catherine Zuber, lighting design by Mark McCullough, and original music and sound design by Fitz Patton. Outside Mullingar follows Anthony (O’Byrne) and Rosemary (Messing), two introverted misfits straddling 40. Anthony has spent his entire life on a cattle farm in rural Ireland, a state of affairs that—due to his painful shyness—suits him well. Rosemary lives right next door, determined to have him, watching the years slip away. With Anthony’s father threatening to disinherit him and a land feud simmering between their families, Rosemary has every reason to fear romantic catastrophe. Debra Messing Show Closed This production ended its run on March 16, 2014 View Comments Related Shows Star Files Outside Mullingar Erin go bragh! Manhattan Theatre Club’s Outside Mullingar, starring Emmy winner Debra Messing and Tony winner Brian F. O’Bryne, begins performances January 3. Written by Tony and Pulitzer Prize winner John Patrick Shanley and directed by Tony winner Doug Hughes, the production’s opening night is scheduled for January 23 at Broadway’s Samuel J. Friedman Theatre.last_img read more

Moisture booster

first_imgUniversity of Georgia Cooperative Extension agent Frank Watson explains why adding mulch to new plant material is essential, especially during Georgia’s drought conditions.last_img

Canning class

first_imgLearning how to preserve homegrown produce will be the focus of the next Saturday at the Rock workshop set for June 8 at Rock Eagle 4-H Center in Eatonton.The class is set for 9:30 a.m. until 11:30 a.m. and will be led by Denise Everson, a family and consumer sciences agent with University of Georgia Cooperative Extension. Everson will share research-based recipes and provide instructions on safe methods for food preservation. The cost of the program is $10 per person. Advanced registration is required by calling (706) 484-2862 or emailing [email protected] Participants must be 11 years of age or older.Saturday at the Rock programs are held the third Saturday of each month, excluding December. A complete list of Saturday at the Rock sessions may be found online at www.rockeagle4h.org/ee/community/SaturdayattheRock.html.last_img read more

TD Bank to buy Banknorth Group

first_imgTD Bank Financial Group to Become Majority Shareholder of Banknorth Group, Inc. Strategic acquisition provides TD with personal and commercial banking growth opportunity in the US Banknorth gains partner to expand its community-based banking model PORTLAND, Maine–Aug. 26, 2004–Banknorth Group, Inc. (NYSE: BNK) and TDBank Financial Group (TDBFG) today announced that they have signed adefinitive agreement for TDBFG to acquire 51% of the outstanding shares ofBanknorth for approximately US$3.8 billion (approximately CDN$5 billion)in cash and TD common shares. This acquisition will provide TD with themajority interest in a growth company that has a proven track record ofmaking strategic acquisitions. “This strategic acquisition provides us with an expanding beachhead inthe Northeastern United States and an outstanding personal and commercialbanking complement to our strong U.S. wealth management franchise,” saidEd Clark, TD Bank Financial Group President and Chief Executive Officer.”The addition of Banknorth to our brand provides us with immediatelyaccretive earnings and a majority interest in a company that has anexcellent management team focused on growing their business bothorganically and through smart and profitable acquisitions.” “Having TDBFG as our majority shareholder offers us the depth tocontinue with our strategy of acquiring high potential banks in strategiclocations and positions us to move to the next level in terms of size andproduct capability,” said William J. Ryan, Banknorth’s Chairman, Presidentand Chief Executive Officer. “Both TD and Banknorth are leaders inemploying a customer-focused approach to their markets and bring proventrack records of successfully integrating acquisitions. I firmly believethat working with TD will be a positive experience for our shareholders,our customers and our employees.” Acquisition Details The agreement between TDBFG and Banknorth provides for the merger ofBanknorth with a TD subsidiary in which each Banknorth shareholder willreceive a package of US$12.24 in cash, 0.2351 of a TD common share and0.49 shares of the new Banknorth stock, which will continue to be listedon the New York Stock Exchange. TD will be permitted to buy additionalBanknorth shares up to a limit of 66 2/3% either in the open market or inspecific circumstances directly from Banknorth, such as if Banknorth werelooking to raise capital. The transaction will be taxable for Banknorth shareholders for U.S.federal income tax purposes with respect to the cash and TD shares theyreceive. The new Banknorth shares will be tax free. The agreement also permits TD to bid for the remaining publicly heldshares in subsequent years, subject to certain limitations in the firsttwo years, approval by a majority of designated independent directors andunaffiliated Banknorth shareholders during the first five years andapproval by a majority of designated independent directors or unaffiliatedBanknorth shareholders after five years. The deal, which is subject toapproval by Banknorth’s shareholders and by U.S. and Canadian regulatoryauthorities, is expected to close in February, 2005 and be immediatelyaccretive to TD’s earnings, without reliance on synergies. “We have structured the deal this way to allow the maximum degree offlexibility for both TD and Banknorth. TD gains an important personal andcommercial footprint in the U.S. while maintaining our strong capitalratios,” said Clark. “From our perspective, we are gaining access to capital and additionalflexibility to allow us to continue to participate in largeracquisitions,” added Ryan. Bill Ryan will remain Chairman, President and CEO of Banknorth and willjoin TD’s Board of Directors upon the conclusion of the deal. He willcontinue to be based at Banknorth’s headquarters in Portland, Maine.Banknorth’s experienced management team was an integral component of thedeal and will remain intact. To maintain the Banknorth board’s effective working size, but at thesame time reflect the interests of the majority shareholder, TD willinitially be adding up to five members to the board in addition to thecurrent 14 Banknorth directors, all of whom are expected to remain on theboard following the closing. A majority of both the full board and thedirectors appointed by TD will be required for any motion put before theBoard to reflect TDBFG’s majority shareholder position. TD will have theright to elect a majority of board members generally as long as it remainsa majority shareholder. Maintaining Community Roots “Banknorth has a long standing reputation of being committed to thecommunities in which it operates and we intend to continue with that sameapproach,” said Ryan. “We are pleased that our two organizations have thesame focus on meeting the needs of our customers in the local markets weserve. We think that there is a good cultural fit between the two banks,”added Clark. TD Bank Financial Group and Banknorth will hold an analyst conferencecall and meeting today, August 26th, 2004 at 8:45 a.m. ET to discuss thedetails of the transaction. The call will feature a presentation by EdClark, President and CEO of TD Bank Financial Group and Bill Ryan,Chairman, President and CEO of Banknorth. A question and answer period forpre-qualified analysts and investors will follow the formal presentation.The call will be webcast live via TD’s website at www.td.com/investor(link is external) aswell as the investor relations section of Banknorth’s website atwww.banknorth.com(link is external). Pre-qualified analysts and investors may access thecall by calling 416-640-1907 or toll free at 1-800-814-4860. Media mayalso access the call at those numbers, but in listen-only mode. Recordingsof the presentation will be archived on TD’s website www.td.com(link is external) followingthe webcast and will be available for replay for a period of at least onemonth. The replay of the webcast will also be accessible from the investorrelations section of Banknorth’s website at www.banknorth.com(link is external). Banknorth Key Facts & Figures A New England-based company recognized by Forbes magazine as the bestmanaged bank in America, Banknorth offers personal and commercial banking,insurance, investment planning and wealth management services. Theoperations of Banknorth include: — 389 branches and 548 Automated Teller Machines (ATMs) in 6 states — 1.3 million households served — US $29.3 billion in assets, as of June 30, 2004 — US $19.3 billion in deposits, as of June 30, 2004 Banknorth is first in combined market share in Maine, New Hampshire andVermont, and 5th in Massachusetts and 6th in Connecticut. About TD Bank Financial Group The Toronto-Dominion Bank and its subsidiaries are collectively known asTD Bank Financial Group. In Canada and around the world, TD Bank FinancialGroup serves more than 13 million customers in three key businesses:personal and commercial banking including TD Canada Trust; wealthmanagement including the global operations of TD Waterhouse; and wholesalebanking, including TD Securities, operating in a number of locations inkey financial centres around the globe. TD Bank Financial Group also ranksamong the world’s leading on-line financial services firms, with more than4.5 million on-line customers. TD Bank Financial Group had CDN$312 billionin assets, as of April 30, 2004. The Toronto-Dominion Bank trades on theToronto and New York Stock Exchanges under the symbol “TD”. About Banknorth At June 30, 2004, Banknorth Group, Inc. headquartered in Portland, Maineand one of the 30 largest publicly-traded commercial banks in the country,had $29.3 billion in assets. Banknorth’s banking subsidiary, Banknorth,N.A., operates banking divisions in Connecticut (Banknorth Connecticut);Maine (Peoples Heritage Bank); Massachusetts (Banknorth Massachusetts);New Hampshire (Bank of New Hampshire); New York (Evergreen Bank); andVermont (Banknorth Vermont). The Company and Banknorth, N.A. also operatesubsidiaries and divisions in insurance, money management, merchantservices, mortgage banking, government banking and other financialservices and offer investment products in association with PrimeVestFinancial Services, Inc. The Company’s website is at www.banknorth.com(link is external). This press release contains “forward-looking statements” within themeaning of the Private Securities Litigation Reform Act of 1995. Suchstatements include, but are not limited to, statements relating toanticipated financial and operating results, the companies’ plans,objectives, expectations and intentions and other statements includingwords such as “anticipate,” “believe,” “plan,” “estimate,” “expect,””intend,” “will,” “should,” “may,” “and other similar expression. Suchstatements are based upon the current beliefs and expectations of TD BankFinancial Group’s and Banknorth Group, Inc.’s management and involve anumber of significant risks and uncertainties. Actual results may differmaterially from the results anticipated in these forward-lookingstatements. The following factors, among others, could cause or contributeto such materially differences: change in general economic conditions; theperformance of financial markets and interest rates; the ability to obtaingovernmental approvals of the transaction on the proposed terms andschedule; the failure of Banknorth Group, Inc.’s shareholders to approvethe transaction; disruption from the transaction making it more difficultto maintain relationships with clients, employees or suppliers; increasedcompetition and its effect on pricing, spending, third-party relationshipsand revenues; the risk of new and changing regulation in the U.S. andCanada; acts of terrorism; and war or political instability. Additionalfactors that could cause TD Bank Financial Group’s and Banknorth Group,Inc.’s results to differ materially from those described in theforward-looking statements can be found in the 2003 Annual Report on Form40-F for TD Bank Financial Group and the 2003 Annual Report on Form 10-Kof Banknorth Group, Inc. filed with the Securities and Exchange Commissionand available at the Securities and Exchange Commission’s Internet site(http://www.sec.gov(link is external) ). This communication is being made in respect of the proposed mergertransactions involving the acquisition by TD Bank Financial Group of 51%of the outstanding common stock of Banknorth Group, Inc. In connectionwith the proposed transactions, a combined registration statement on FormF-4 and S-4 containing a proxy statement/prospectus will be filed with theSecurities and Exchange Commission. Shareholders of Banknorth Group, Inc.are urged to read the proxy statement/prospectus regarding the proposedtransaction when it becomes available, because it will contain importantinformation. Shareholders will be able to obtain a free copy of the proxystatement/prospectus, as well as other filings containing informationabout TD Bank Financial Group and Banknorth Group, Inc., without charge,at the Securities and Exchange Commission’s Internet site(http://www.sec.gov(link is external) ). Copies of the proxystatement/prospectus and the filings with the Securities and ExchangeCommission that will be incorporated by reference in the proxystatement/prospectus can also be obtained, without charge, by directing arequest to TD Bank Financial Group 66 Wellington Street West, Toronto, ONM5K 1A2,Attention: Investor Relations 416-982-5075 or to Banknorth Group, Inc.,Attention: Investor Relations 207-761-8517. TD Bank Financial Group, Banknorth Group, Inc. and their respectivedirectors and executive officers and other persons may be deemed to beparticipants in the solicitation of proxies in respect of the proposedtransaction. Information regarding TD Bank Financial Group’s directors andexecutive officers is available in its Annual Report on Form 40-F for theyear ended October 31, 2003, which was filed with the Securities andExchange Commission on December 15, 2003, and its notice of annual meetingand proxy circular for its 2004 annual meeting, which was filed with theSecurities and Exchange Commission on February 17, 2004, and informationregarding Banknorth Group, Inc.’s directors and executive officers isavailable in Banknorth’s proxy statement, which was filed with theSecurities and Exchange Commission on March 17, 2004. Other informationregarding the participants in the proxy solicitation and a description oftheir direct and indirect interests, by security holdings or otherwise,will be contained in the proxy statement/prospectus and other relevantmaterials to be filed with the Securities and Exchange Commission whenthey become available.last_img read more

Why your credit union’s FOM commentary is so important

first_imgNow that NCUA’s field of membership (FOM) adjustments have thoroughly marinated within our industry, it’s time to get a reading on what’s transpired so far and what’s around the corner when it comes to these looming changes.To get an insider’s view on FOM, we invited NAFCU’s Director of Regulatory Affairs Alicia Nealon on the show. Alicia shared her take, along with a couple of the more significant changes and their impact on the industry. We also asked if these changes “pushed the envelope” enough for credit unions to grow even further, grabbing a bigger marketshare in 2016. Lastly, Alicia pointed out the February 8, 2016, commentary deadline for credit unions and how important that is to help shape these changes for the foreseeable future. Enjoy! continue reading » 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Šibenik connects its fortresses by minibus

first_imgAs part of the European project “Revitalization of the fortress of St. Ivan ”, the City of Šibenik procured a midibus with the aim of conducting educational programs and workshops, ie, for the needs of transfers and tours of archaeological sites in the Šibenik-Knin County, as part of the field work of the educational campus of St. Ivan. Also, all three Šibenik fortresses will be connected by bus.”We will connect all three fortresses by bus, and will serve in carrying out various educational activities intended primarily for children, the domicile population, but also tourists. Our goal is to extend the season, and just one of the facilities at the Fortress of St. Ivana is an educational campus intended for educational programs that will last all year round. Fortress of St. Ivana will be the starting point, and all cultural and archaeological assets in the city of Šibenik and its surroundings will be the subject of visits and various activities.Said the mayor of Sibenik, Zeljko Buric.Midibus, Otokar Navigo C brand, has a total capacity of 40 people, including wheelchairs. The total financial value of the project “Revitalization of the Fortress of St. Ivana ”amounts to HRK 50.014.742,95. The European Union co-finances the project with HRK 41.486.646,05 from the European Structural and Investment Funds within the Operational Program Competitiveness and Cohesion, while the rest of the funds are provided by the City of Šibenik.last_img read more

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